Account Support Representative

Grand Rapids, Michigan, United States | Full-time


The Company

Campspot crafts reservation software for resort owners that delivers their customers the perfect camping experience. We are a team of motivated people who use our talents to solve tough problems and build tested software.


Founded in early 2015, Campspot is looking to grow with people who embody our culture of continuous learning, innovation, and respectful collaboration. We’re made up of smart and innovative individuals who work together. Each of us adds value to our product with proven skills, ingenuity, and creativity, and we expand these qualities in a cycle of teaching and learning.


We value employee flexibility—from work schedule to dress code. This looser management style is paired with our expectation that employees hold themselves accountable for doing what needs to be done. On our small, self-managed team, initiative is a must.


The Job

Campspot is hiring an Account Support Representative. This individual will primarily be responsible for assisting in the low-level technical support and continuous account setup and support of our clients. You will be required to master the ‘ins and outs’ of the Campspot software and will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. Campspot is a web-based application, allowing us to assist users in real-time and from a remote position.


Camping is a service industry with many of our partnering parks conducting the majority of their business outside of normal business hours, and on weekends. The ideal candidate will be available for a weekly schedule of either:

Wednesday, Thursday, Friday, Saturday, Sunday


Sunday, Monday, Tuesday, Wednesday, Thursday


This is a full time, salaried position, where the team member would be working from the Campspot office in Grand Rapids during weekdays, and could work remotely on weekend days.



  • Minimum 3 years' experience in customer service or related role
  • Excellent written and verbal communication skills
  • Attention and obsession for detail and accuracy
  • Proficient in Microsoft Excel
  • Effectively and efficiently solve problems ranging in difficulty
  • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
  • Other duties as assigned


Preferred Qualifications/Experience

  • Bachelor's Degree
  • Experience working with Software as a Service (SaaS) and/or experience working in the recreation/hospitality/tourism industry